General Questions
Irawo Beauty is a premium skincare and makeup brand dedicated to providing clean, effective, and ethical beauty solutions. Our products are crafted with botanical-powered ingredients, cruelty-free practices, and a commitment to sustainability.
You can purchase our products directly from our website and through select online retailers.
Yes, our products are formulated to cater to all skin types, including sensitive skin. We use gentle, effective ingredients that are safe and beneficial for everyone.
Product Information
Botanical-powered ingredients are derived from plants and are chosen for their natural efficacy in skincare and makeup formulations. These ingredients provide potent, gentle care for your skin.
Absolutely! We are committed to cruelty-free practices and ensure that no animals are harmed in the development or testing of our products.
No, our products are free from synthetic fragrances, parabens, sulfates, and other harmful chemicals. We prioritize clean, natural ingredients.
Orders and Shipping
Order processing times can vary based on product availability. Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed and shipped. Please note that processing times may vary during peak periods or holidays.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s site.
We offer standard and expedited shipping options. Shipping rates vary based on your location and the shipping method selected. Free standard shipping is is available on all orders from $50 within the continental USA. and on all international orders over $150.
Yes, we ship to many countries worldwide. Please refer to our Shipping Policy for more details on international shipping rates and delivery times.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 30 days of receipt for a full refund. Please refer to our Refund Policy for more details.
You have two convenient options to initiate a return:
- Self-Serve Returns: If you prefer to handle the return process yourself, you can use our Shopify Self-Serve Returns feature. Simply log in to your account on our website, navigate to your order history, and select the items you wish to return. Follow the prompts to complete the process, and you'll receive a return authorization along with instructions.
- Contact Customer Service: Alternatively, you can contact our Customer Service team with your order number and reason for return. We will provide you with a return authorization and detailed instructions on how to send the product back.
Whichever method you choose, we are here to ensure a smooth and easy return process.
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
Contact Us
You can reach our Customer Service team via email at support@irawobeauty.com. Our team is available Monday to Friday, 10:30 AM to 4 PM (ET).